Refund policy
Refund Policy
Overview
At MC USA LLC, we are committed to delivering premium products and a high standard of customer satisfaction. If for any reason you are not fully satisfied with your purchase, we invite you to review our refund policy below.
Return Eligibility
Customers have the right to request a return within 14 days of receiving their order, in accordance with applicable consumer protection laws.
To be eligible for a return, items must be unused, in their original condition, and in their original packaging.
Non-Returnable Items
Certain items may not be eligible for return, including but not limited to:
- Personalized or custom-made products
- Items marked as final sale
- Products that have been used or damaged by the customer
Return Process
To initiate a return, please contact our support team at
info@mathieucastanier.com
with your order number and reason for return.
Our team will provide you with further instructions.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Return Shipping
Return shipping costs are the responsibility of the customer unless the item received is defective or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with supporting photos.
We will promptly arrange a replacement or refund.
Contact
For any questions regarding returns or refunds, please contact us at
info@mathieucastanier.com.
We aim to respond within 24–48 hours.