Mathieu Castanier
Nothing is held in stock. Each pair is begun once the order is placed and passes through the hands of the atelier before it is dispatched. Please allow the making time indicated on the product page, followed by the delivery times below.
United States: 5 to 10 business days after dispatch.
Europe: 7 to 14 business days.
Rest of the world: 10 to 20 business days.
Shipping is calculated at checkout according to destination. A tracking number is sent by email as soon as the parcel leaves the atelier.
Duties and import taxes on international shipments are the responsibility of the recipient and are not included in the price shown at checkout.
A return may be requested within 14 days of receipt. Pieces must be unworn, in their original condition and original packaging. Write to info@mathieucastanier.com with your order number and we will send you instructions.
Once received and inspected, an approved refund is issued to the original payment method within 5 to 10 business days. Return shipping is at the customer's expense unless the piece is defective or incorrect.
Pieces composed in the 3D atelier or made to your own measurements are made for one person and cannot be returned or exchanged. We will always advise you on size and specification before such an order is confirmed, please write to us if there is the slightest doubt.
If a piece arrives damaged or does not correspond to your order, write to us within 48 hours of delivery with photographs. We will arrange a replacement or a refund without further discussion.