Shipping policy

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Shipping Policy

Order Processing

All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.

In case of high demand, processing times may be slightly extended.

Shipping Times

Estimated delivery times vary depending on the destination:

United States: 5–10 business days
Europe: 7–14 business days
International: 10–20 business days

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor your shipment.

Customs, Duties and Taxes

MC USA LLC is not responsible for any customs duties, taxes, or additional fees that may apply to international shipments. These charges are the responsibility of the customer.

Delays

We are not responsible for delays caused by shipping carriers, customs processing, or unforeseen circumstances beyond our control.

Lost or Stolen Packages

MC USA LLC is not responsible for lost or stolen packages confirmed to be delivered to the address provided. Please ensure your shipping information is accurate.

Contact

For any shipping-related inquiries, please contact us at info@mathieucastanier.com.
We aim to respond within 24–48 hours.